Unsupported File Format?
- Check the list of supported file formats: TXT, DOC for text; MP3, WAV for audio; MP4, MOV for video.
- Convert your file to a compatible format using a reliable conversion tool.
- Ensure the file adheres to any additional platform requirements for encoding and compression.
File Size Exceeds Limit?
- Split larger files into smaller segments before uploading.
- Verify the maximum allowed size for your subscription plan.
Failed Upload?
- Test and stabilize your internet connection.
- Avoid uploading files during periods of high network usage.
- Restart your device or modem if connectivity issues persist.
Network Timeout?
- Use a faster, more stable internet connection.
- Avoid mobile data or weak Wi-Fi signals for large uploads.
- Restart the upload process in a stable network environment
Corrupted File?
- Verify the integrity of the file by attempting to open it locally.
- Re-export the file from the original source if corruption is detected.
- Use file repair tools to recover partially corrupted files.
Duplicate File?
- Rename the file before attempting to upload it again.
- Check for existing uploads with similar names to avoid overwriting.
Server Error?
- Wait for a few minutes and retry the action.
- Check the platform’s status page for updates or scheduled maintenance.
- Contact support if the issue persists.
Browser Cache Issues?
- Clear your browser’s cache and cookies.
- Switch to an incognito or private browsing mode.
- Update your browser to the latest version.
Processing Errors? Missing Audio Tracks:
- Verify the file includes audio tracks using media players.
Output Issues?
Poor Translation Quality:
- Simplify phrases and use high-quality input files.
Distorted Audio:
- Re-upload with better input quality and adjust bitrate/sample rate.
Technical Errors?
Platform Lag or Freezing:
- Ensure your device meets platform’s technical requirements.
- Close unnecessary applications to free up system resources.
- Wait a few minutes and retry the action.
Session Expired:
- Security timeout due to inactivity.
- Log in again and save your progress regularly to prevent timeouts.
