Subscription and Billing

How do I cancel my subscription?

• If you subscribed through the mobile app, cancel from the app store you subscribed through (Google Play, Apple App Store, or Huawei AppGallery).
• If you subscribed through Dubbix Studio, cancel from your account settings on the Studio web app.
• Cancellation takes effect at the end of your current billing cycle. Back up any important content beforehand.

How do I manage payment methods and billing information?

To manage your payment methods and billing information:

1. Log in to your Dubbix account on the Web App.
2. Navigate to the Subscription page in your account settings
3. First, you have to cancel your current subscription plan. Once cancelled, the subscription plan can be updated as per user requirement.
4. For mobile app, subscription and billing details are managed and carried out within respective app stores of Apple, Android and Huawei.

Are there different subscription plans?

Yes. We offer Free, Student, Pro, Team and Enterprise plans.”

How do I upgrade or downgrade my plan?

• To upgrade, simply select the higher plan from your account settings, no need to cancel your current plan first.
• To downgrade, you must first cancel your existing plan. Once cancelled, you can select the lower plan.

What happens to my data if I cancel my subscription?

Your access to our platform and services will be revoked at the end of your current billing cycle.

We’ll delete your user-uploaded content and personal data according to our data retention policy(14 days).

How can credit usage be tracked?

You can monitor your credit usage in real-time through the dashboard, under the Credits section on the Web App.

For Mobile App, the credit usage can be monitored under the “Usage” Section.