Terms of Service

IMPORTANT: Please read these Terms carefully before using any Qorden AI Service. By accessing, registering for or using any Product, you agree to be legally bound by this Agreement in its entirety.

Scope of this agreement

This Master Terms & Conditions Agreement ("Agreement") governs access to and use of all products and services operated by Qorden AI Ltd. under the Qorden AI brand ("Qorden", "we", "us" or "our"), including but not limited to:

• Qordenate: AI-powered multilingual live video conferencing platform.
• Dubbix: AI creative platform for video dubbing, voice cloning, speech synthesis, video generation and localization (dubbix.com).
• QDub: real-time voice-to-voice speech translation app (mobile and web).
• QSAP: AI speech analytics platform for contact centers (qorden.ai/qsap).
• Qorden API Platform: developer APIs for text-to-speech, speech-to-text, speech-to-speech translation and voice cloning, with a developer console (qorden.ai/api and app-api.qorden.ai).

Collectively, these are the "Products" or "Services". Where a Product is subject to additional or varied terms, those terms are set out in the Product-Specific Terms in Section 25. They apply in addition to these General Terms and prevail in the event of conflict.

References to "Platform" include any web application, mobile application, desktop application, API, SDK, browser extension or other interface through which a Product is accessed.

Document structure and policy hierarchy

This Agreement consists of the following documents, in this order of precedence (highest to lowest):

Personal data collection and use

The policies incorporated into this Agreement are included in this document or supplied with the applicable Order Form or acceptance process. Copies are available on request by emailing legal@qorden.ai. Updates take effect thirty (30) days after they are provided to you by email or through a Platform notice, unless a shorter period is required by law or for security reasons.

Electronic acceptance and records

Your electronic acceptance of this Agreement, whether by clicking "I Agree", completing online registration, accessing the Services or executing an Order Form electronically, is a legally binding signature with the same effect as a handwritten signature. You further agree that:

• Electronic records of your acceptance are admissible as evidence of agreement in any legal or regulatory proceeding.
• Qorden may rely on electronic records to establish the existence and terms of this Agreement.
• You waive any right to require a wet-ink or physical signature for this Agreement to be enforceable.
• Electronic communications between the parties satisfy any applicable writing requirement.

This clause is intended to comply with the UAE Electronic Transactions and Trust Services Law (Federal Decree-Law No. 46 of 2021), DIFC law and equivalent applicable electronic commerce laws.

Key definitions

The following terms have these meanings throughout this Agreement:

1. Eligibility

1.1 Legal capacity

You must be at least eighteen (18) years old and have the legal authority to enter into binding agreements under applicable law, except where a Product's terms expressly allow supervised use by a parent or legal guardian.

1.2 Organizational authority

If you access any Product on behalf of an organization, you represent and warrant that you are authorized to bind that organization to this Agreement.

1.3 Jurisdictional restrictions

You may not access or use the Services if prohibited by applicable law, sanctions regulations, export controls or governmental restrictions. Qorden may deny or revoke access where legal, regulatory, reputational, ethical or security concerns arise.

2. Customer warranties and representations

You represent, warrant and undertake to Qorden, on a continuing basis throughout the term of this Agreement, that:

• You lawfully possess, and have all necessary rights to upload, process and transmit, all Customer Data through the Services.
• You have obtained all legally required consents, authorisations and permissions from every individual whose personal data or voice is processed through the Services.
• You are not located in, incorporated in, or acting on behalf of any person or entity in a country or region subject to sanctions administered by the UAE, United States, European Union, United Nations or other applicable authority.
• You are not listed on any applicable sanctions list, denied party list or export control restricted parties list.
• Your use of the Services complies with all applicable laws, regulations and industry standards in your jurisdiction.
• All information you provide in connection with your Account is accurate, complete and current.
• You will maintain all licenses, permissions and regulatory approvals required for your use of the Services in your jurisdiction.
• You are solely responsible for determining whether your intended use of the Services requires any sector-specific, telecommunications, healthcare, financial, governmental, biometric or other regulatory approvals, licenses, notices or compliance obligations.

These warranties are material terms of this Agreement. Any breach entitles Qorden to suspend or terminate your access immediately without liability.

3. Account registration and security

3.1 Account creation

You agree to provide accurate, complete and current registration information and to update it promptly if it changes.

3.2 Account responsibility

You are solely responsible for all activity under your Account, whether or not authorized by you.

3.3 Credential security

You must keep all passwords, API Keys, OAuth tokens and access credentials strictly confidential and must not share them with unauthorized persons.

3.4 Customer security obligations

As a condition of use, you agree to:

• Maintain appropriate endpoint security on all devices used to access the Services.
• Ensure all authorised users comply with this Agreement and applicable security policies.
• Configure role-based access controls (RBAC) appropriately for your organization.
• Prevent unauthorised credential sharing or Account access.
• Maintain independent backups of all Customer Data material to your operations.
• Promptly revoke access for any employee or contractor who leaves your organization or changes role.

3.5 Security measures

Qorden may require multi-factor authentication, conditional access controls, device verification, enterprise SSO, password rotation and session monitoring across any Product.

3.6 Monitoring and abuse detection

You acknowledge and agree that Qorden monitors usage metadata, API call patterns, session activity and access logs to detect and prevent abuse, enforce Fair Use Limits, investigate security incidents, ensure platform stability and comply with legal obligations. Qorden does not monitor the content of communications for commercial purposes.

3.7 Unauthorised access

You must notify security@qorden.ai immediately of any unauthorised access, suspected compromise, credential leakage or suspicious activity.

3.8 Identity verification limitation

Qorden does not independently verify the identity, authority, legal capacity or authenticity of any User. Qorden is not liable for impersonation, misrepresentation, fraudulent use of synthetic voice technologies, unauthorised account use, or reliance placed by any User on the identity or authority of another participant.

4. Services provided

4.1 Products overview

Qorden provides the following Products, each subject to these General Terms and the relevant Product-Specific Terms in Section 25. Supported languages for each Product are listed on its product page.

4.2 Deployment options

Qorden offers standard cloud, sovereign cloud, private cloud, hybrid and on-premise deployments across Products. Specific configurations are set out in the applicable Order Form.

4.3 Beta features

Beta features are provided "AS IS" without warranties of any kind. Qorden may modify or discontinue beta features at any time without notice or liability.

4.4 Open source software

The Services may incorporate open source software (OSS) components governed by their respective licenses. A list of material OSS components and applicable license notices is available on written request to legal@qorden.ai. Any notices, license texts or source-code access required by the applicable licenses will be provided as those licenses require.

4.5 Compliance certifications

Qorden AI Ltd. holds ISO/IEC 27001:2022 and ISO/IEC 27018 certifications. Current certification status is published at https://www.qorden.ai/security. Qorden does not guarantee sector-specific certifications (for example HIPAA or FedRAMP) unless expressly agreed in writing in an Order Form.

4.6 Reservation of rights

All rights not expressly granted to you under this Agreement are reserved by Qorden. No implied licenses are granted.

4.7 Accessibility

Qorden endeavours to maintain its Products in line with applicable accessibility standards, including WCAG 2.1 Level AA where technically feasible. Public sector customers with specific accessibility requirements should confirm commitments in the Order Form.

4.8 Non-telecommunications service classification

Each Product is an application-layer software platform that operates exclusively over user-provided internet connectivity. Qorden does not provide public electronic communications services, PSTN connectivity, numbering resources, carrier interconnection, SIM services or emergency calling services.

4.9 No emergency use

The Services are not designed, intended or certified for emergency communications, public safety communications, life-support systems or critical infrastructure operations. Users must not rely on any Product to contact emergency services. Qorden disclaims all liability arising from any use of the Services in emergency or safety-critical situations.

5. API terms

5.1 API license

Subject to this Agreement and payment of applicable fees, Qorden grants you a limited, non-exclusive, non-transferable, revocable license while your Account has valid access under its applicable plan to access and use Qorden APIs to: (a) develop, test and operate integrations with the Products; and (b) build, operate and commercially offer Developer Applications to End Users, in each case in accordance with the API documentation and Section 25.5. This license does not permit you to offer Qorden APIs, or a substantially similar raw API, to third parties as a standalone service, resale or white-label API.

5.2 API rate limits

API usage is subject to rate limits, concurrency limits and Fair Use Limits as specified in your Subscription plan, your console at app-api.qorden.ai and the API documentation. When a rate limit is exceeded, Qorden returns an HTTP 429 response with retry guidance. Persistent or deliberate excess usage may result in throttling, temporary suspension or additional charges only where separately authorized under agreed billing terms.

5.3 API deprecation policy

Qorden will give at least ninety (90) days' advance notice before deprecating or making breaking changes to any generally available API endpoint, except where shorter notice is required for security reasons. No backward compatibility guarantee applies to beta or preview endpoints.

5.4 API misuse

You must not use the APIs to: scrape or harvest data beyond your Subscription entitlements; circumvent rate limits, spend controls or security controls; share, publish or embed API Keys in client-side code accessible to End Users; build unauthorised competing products, including any product whose primary purpose is to resell or replicate Qorden APIs; or access data belonging to other customers.

5.5 Mobile applications

Where Qorden makes iOS, Android or other mobile applications available for any Product, your use is also subject to the terms of the relevant app store. In the event of conflict, this Agreement prevails to the extent permitted by that app store.

5.6 API Keys

API Keys are issued per Account and may be scoped per application or service. Production API Key activation is subject to the activation conditions disclosed for your Account; adding a payment method does not by itself authorize a recharge or postpaid usage. You are responsible for all usage and charges incurred under your API Keys, whether or not authorised by you, until you revoke a compromised key in the console and notify security@qorden.ai. Qorden may revoke or rotate any API Key it reasonably believes is compromised or misused.

6. Service level agreement (SLA)

6.1 Uptime commitment

Qorden targets 99.9% monthly uptime for the core Platform across all Products, excluding scheduled maintenance and force majeure events.

6.2 Scheduled maintenance

Qorden will give at least forty-eight (48) hours' advance notice of scheduled maintenance via the status page at https://status.qorden.ai. Scheduled maintenance is excluded from downtime calculations.

6.3 Incident severity and response times

6.4 Service credits

Service credits are the sole and exclusive remedy for SLA failures. Credits apply to paid Subscriptions only, must be claimed within thirty (30) days of the incident, and cannot exceed the monthly fee paid. Free tiers, trials and On-Demand usage without a monthly plan are not eligible.

6.5 Support channels

• Free and Starter: email support, business hours (09:00 to 18:00 GST, Monday to Friday).
• Business, Creator, Builder and Developer: email and chat support with extended hours.
• Enterprise: dedicated account manager, priority phone and video support, 24/7 P1 and P2 coverage.
• Government and Sovereign: custom SLA negotiated per Order Form.

6.6 Business continuity and disaster recovery

Qorden maintains automated backups with geographic redundancy, a target RTO of four (4) hours and RPO of twenty-four (24) hours for standard cloud deployments, and annual DR testing. Enterprise RTO and RPO commitments are set per Order Form.

7. Subscriptions, billing and payment

7.1 Subscription plans

Qorden offers Starter, Business, Enterprise, Government and Custom plans across Products. For the API Platform, On-Demand is the non-subscription plan with base usage rates and no recurring allocation. Creator, Builder and Developer are recurring monthly plans. PAYG is a one-time prepaid funding method available with or without a paid subscription; purchasing PAYG credit does not change your plan or benefits. Enterprise terms are contractual. Current offers appear in the console, published catalog or Order Form.

7.2 Auto-renewal

Subscriptions renew automatically for successive equal periods at the then-current list price unless cancelled at least fifteen (15) days before renewal. For annual Subscriptions, Qorden will send a renewal reminder at least thirty (30) days before the renewal date. You may cancel in your account settings or by notifying support@qorden.ai in writing.

7.3 Usage limits and fair use policy

Each Subscription tier includes defined Fair Use Limits. If usage consistently exceeds these limits, Qorden may: (a) charge overage fees; (b) throttle usage; or (c) require a plan upgrade. Qorden will give advance notice where reasonably practicable. API Platform usage is billed under the API Credit model in Section 25.5.4.

7.4 Trial and free tier terms

Where Qorden offers a free trial, sandbox, demo or free-tier plan, access is provided "AS IS" without warranties. Qorden may delete trial data on expiry without notice, trial environments must not be used for production workloads, and Qorden may end trial or free access at any time without liability.

7.5 Taxes

All fees exclude applicable taxes, including VAT, GST and withholding taxes. You are responsible for all applicable taxes.

7.6 Late payments

Overdue invoices may result in suspension or termination of access. Qorden may charge interest at the maximum rate permitted by applicable law.

7.7 Refund policy

Except where required by law or expressly agreed in writing, fees for Products other than the API Platform are non-refundable. API Platform cash-refund terms must be expressly disclosed in approved purchase terms; this Agreement does not establish a blanket non-refundable rule for API subscription payments or PAYG purchases. Billing errors and failed-request charges are corrected independently of cash-refund eligibility. Cancelled subscriptions remain active until the end of the paid billing period, subject to applicable terms.

7.8 Subscription changes

You may upgrade your Subscription at any time, and the upgraded plan, its allowances and its rates apply immediately. Downgrades take effect at the start of the next renewal period, and your current plan continues until then. Unused credits, quotas or allowances from a prior plan are not transferred or refunded unless Qorden expressly states otherwise. Qorden is not liable for loss of access to features resulting from Subscription changes. For the API Platform, Section 25.5.4 overrides this clause: paid upgrades preserve unspent current-cycle subscription credit and PAYG balances, with their respective expiries.

8. Licence, acceptable use and AI governance

8.1 Licence grant

Subject to this Agreement and payment of fees, Qorden grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to access and use the Products for your authorised purposes during the Subscription term. For the API Platform, this license extends to the uses permitted in Section 5.1, including commercial Developer Applications offered to End Users.

8.2 Prohibited activities

You must not, and must not permit any third party to:

• Reverse engineer, decompile or attempt to derive source code from any Product.
• Scrape or harvest data from any Product in an unauthorised manner.
• Bypass, circumvent or disable any security or access controls.
• Create deceptive synthetic media or deepfakes using any Product.
• Impersonate any individual, organization or entity.
• Conduct unlawful surveillance or monitoring of any person.
• Upload or transmit malware, viruses or other harmful code.
• Infringe any intellectual property rights of Qorden or any third party.
• Use any Product in violation of any applicable law or regulation.
• Use any Product, or any AI Output, to develop or train competing AI systems.
• Resell, sublicense, white-label or commercialise any Product without written authorization, except for Developer Applications built on the API Platform in accordance with Sections 5.1 and 25.5.
• Publish benchmarks, competitive performance tests, latency comparisons or AI quality assessments without Qorden's prior written consent (see Section 8.11).

8.3 No professional advice

The Products and all AI Outputs are provided for informational purposes only. They are not legal, financial, medical, compliance, regulatory or other professional advice. Translations, transcriptions and dubs produced by the Services are not certified and must not be relied on without independent verification by a qualified professional. You remain solely responsible for verifying all AI Outputs before use or publication.

8.4 Acceptable AI use and human oversight

When using AI Features across any Product, you agree to:

• Ensure appropriate human review of AI Outputs before reliance, particularly in regulated contexts.
• Not use AI Outputs as the sole basis for automated decisions that produce legal or similarly significant effects on individuals.
• Implement processes to detect and mitigate AI errors or biases in your downstream workflows.
• Comply with all applicable rules on automated decision-making, including DIFC Data Protection Law requirements, DIFC Regulation 10 and, where it applies, GDPR Article 22.

8.5 AI hallucination risk

AI systems can produce outputs that are incorrect, misleading or fabricated. All AI Outputs, including translations, transcriptions, dubs, synthesized speech, summaries and generated content, must be independently validated before use in any publication, compliance filing, legal proceeding, regulated communication or customer-facing context. Qorden is not liable for any loss arising from reliance on AI Outputs without appropriate validation.

8.6 AI explainability and reproducibility limitation

Qorden does not guarantee the explainability, reproducibility, determinism or traceability of AI Outputs. AI models may produce different outputs for identical inputs due to model updates or inference variability, and may be updated, replaced or retrained over time. Qorden will endeavour to notify enterprise customers of material AI model changes where reasonably practicable.

8.7 AI provider availability

Where AI Features rely on third-party AI inference providers, Qorden does not guarantee continuous availability of any specific provider or model, or consistency of outputs as models evolve. Qorden may substitute equivalent providers or models at its discretion without breach, provided the overall functionality of the Services is not materially diminished.

8.8 Feedback

If you provide Feedback, you grant Qorden a perpetual, irrevocable, worldwide, royalty-free license to use, incorporate and commercialise it in the Services without restriction or compensation.

8.9 Export controls compliance

You must comply with all applicable export control laws and regulations. You represent that you are not in, or acting on behalf of any person in, a sanctioned country or region.

8.10 Government use restrictions

Government customers agree to comply with all applicable national security laws; not to use the Services for classified information unless expressly agreed in a sovereign Order Form; to notify Qorden of applicable lawful interception obligations; and to comply with all data localisation and sovereignty requirements.

8.11 Benchmarking restriction

You may not publish, disclose or distribute benchmarks, performance tests, latency measurements, AI quality comparisons or competitive analyses of any Product without Qorden's prior written consent. This does not prevent internal benchmarking for your own procurement evaluation.

8.12 Non-solicitation

During the term of this Agreement and for twelve (12) months after termination, you agree not to directly solicit for employment any Qorden employee or contractor who was materially involved in delivering the Services to you, without Qorden's prior written consent. This does not restrict general recruitment advertising.

8.13 Real-time processing limitations

AI-powered translation, transcription, speech synthesis, voice cloning, dubbing, summarization and other automated processing may involve latency, buffering, inference delays or degraded performance due to technical limitations, network conditions or third-party provider availability. Qorden does not warrant uninterrupted, instantaneous or perfectly synchronised AI Outputs.

9. Security standards

Where this Agreement refers to commercially reasonable efforts, safeguards or measures, the standard is assessed by reference to: (a) ISO/IEC 27001:2022 and ISO/IEC 27018 information security principles; (b) industry-standard practices for SaaS platforms of comparable size and regulatory exposure, including recognised trust service criteria; and (c) Qorden's published security posture at https://www.qorden.ai/security. Qorden's current certification status is prima facie evidence of meeting this standard. Qorden will provide its most recent security certification summary to enterprise customers on written request.

10. Sanctions, KYC and compliance

10.1 Sanctions screening

Qorden may conduct sanctions screening and Know Your Customer (KYC) checks on prospective and existing customers. By using the Services, you consent to Qorden screening your organisation's name, principals and beneficial owners against applicable sanctions lists, and to immediate termination of access if screening reveals a sanctions match or regulatory prohibition.

10.2 Ongoing compliance

You must notify Qorden immediately if you become subject to any sanctions, export control restrictions or regulatory enforcement action that may affect your eligibility to use the Services.

10.3 Anti-bribery and anti-corruption

Both parties shall comply with all applicable anti-bribery, anti-corruption, anti-money laundering and ethical business conduct laws, including the UAE Penal Code under Federal Decree-Law No. 31 of 2021 and applicable DIFC laws. Neither party shall, directly or indirectly, offer, give, request, receive or authorize any bribe, facilitation payment, kickback, improper advantage or anything of value intended to improperly influence any business decision, public official, private party or commercial outcome.

11. User content and data

11.1 User responsibility

You are solely responsible for all content uploaded to or processed using the Services, and you represent and warrant that you have all necessary rights, licenses and permissions for it.

11.2 Ownership of Customer Data

You retain full ownership of all Customer Data. This Agreement does not transfer any ownership rights to Qorden.

11.3 Limited processing license

You grant Qorden a limited, non-exclusive license to process Customer Data solely for: providing the Services; security and integrity; maintenance and support; and lawful operational activities.

11.4 AI training restrictions

Unless you expressly authorize it in writing or through an opt-in control, Qorden does not use Customer Data, including recordings, prompts, transcripts, documents, translated outputs, voice samples, reference audio, Cloned Voices, API inputs and outputs, video content or biometric information, to train generalized AI models. Inference-time processing to deliver the Services is not model training. Qorden may use anonymised and aggregated metadata solely for analytics, security monitoring and service optimisation.

11.5 Customer backup responsibility

You are solely responsible for maintaining independent backups of all Customer Data material to your business. Qorden's operational backups are for platform continuity only and are not a data backup service.

11.6 Biometric data and voice technologies

You must not use the Services to clone voices without consent, impersonate individuals, create deceptive deepfakes or engage in unlawful biometric profiling. Voice samples, voiceprints, synthesized voice outputs and video biometric data processed through the Services may be biometric or special category personal data under applicable laws. You are solely responsible for obtaining all legally required notices and explicit consents before processing such data, and for compliance with all applicable biometric privacy laws.

11.7 Recording and processing consent

You are solely responsible for giving legally sufficient notice to, and obtaining consent from, all participants before recording, transcribing, translating, dubbing, AI-analysing or otherwise processing any meeting, call, voice or video communication through any Product.

11.8 IP infringement and notice procedure

To report intellectual property infringement, email legal@qorden.ai with the subject "IP Infringement Notice", including: identification of the copyrighted work; identification of the infringing material; your contact details; a statement of good faith belief; and a statement that the notice is accurate.

11.9 Law enforcement and legal disclosure

Qorden may disclose Customer Data to law enforcement, regulators or governmental authorities where required by applicable law, court order, subpoena or sanctions compliance, or to protect the rights, property or safety of Qorden or others. Where legally permitted, Qorden will attempt to notify you before disclosure.

11.10 Data export and portability

During your Subscription, you may export Customer Data via the Platform or API in standard formats including JSON, CSV and PDF. A thirty (30) day data retrieval window is available on written request after termination.

12. Data protection and privacy

12.1 Privacy compliance

Qorden implements commercially reasonable safeguards to support compliance with the DIFC Data Protection Law No. 5 of 2020, the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, where they apply, the GDPR and UK GDPR. Qorden's processing of personal data is described in its Privacy Policy.

12.2 Security controls

Security measures include encryption in transit and at rest, role-based access controls, audit logging, pseudonymisation, vulnerability management and continuous security monitoring across all Products.

12.3 International data transfers

Cross-border transfers may occur subject to appropriate safeguards, including transfers permitted under the DIFC Data Protection Law, safeguards consistent with UAE federal law and, for data subject to the GDPR or UK GDPR, the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum. Customers may request applicable transfer documents by contacting legal@qorden.ai.

12.4 AI inference data processing

Where Customer Data is processed by third-party AI inference providers, those providers act as subprocessors under Qorden’s data processing agreements. Each provider’s processing role is set out in the subprocessor register, available on request by emailing privacy@qorden.ai.

12.5 Data residency

Subject to technical availability and Order Form terms, Qorden may provide UAE-hosted, EU-hosted, sovereign cloud, private cloud or on-premise deployments.

12.6 Subprocessors

Qorden maintains a list of subprocessors, available on request by emailing privacy@qorden.ai, and will give customers thirty (30) days’ notice of material changes.

12.7 Audit rights and security documentation

On written request, Qorden will make available summaries of security certifications, responses to security questionnaires and penetration test executive summaries. All security documentation is Confidential Information.

12.8 Security incidents and breach notification

Qorden will notify customers of confirmed material personal data breaches within seventy-two (72) hours where reasonably practicable, with sufficient information to support any regulatory notification.

12.9 Data retention and deletion

Customer-configured retention settings and Order Form terms prevail where they apply.

Financial billing and credit-ledger records, including funding, usage charges, expiry, adjustments and linked payment references, are distinct from operational API logs and from API input or output content. The billing-record retention period applies to those financial records; ending a subscription does not delete records needed for legal, financial or dispute purposes.

13. Confidentiality

Each party will hold the other's Confidential Information in confidence using at least the same care it applies to its own confidential information, and no less than reasonable care. Confidential Information includes technical information, source code, business plans, pricing, customer data, security architecture and trade secrets. These obligations survive termination for five (5) years, or indefinitely for trade secrets.

14. Intellectual property

Qorden and its licensors retain all rights, title and interest in the Services and each Product, including all software, APIs, AI systems, models, voice technologies, trademarks, documentation, infrastructure and proprietary algorithms, whether owned by Qorden AI Ltd. or its affiliates. No ownership rights are transferred to you, and you receive no rights in this intellectual property beyond the limited licenses in Sections 5.1 and 8.1.

14.1 Publicity and logo usage

Neither party may use the other's name, logo or trademarks in any public announcement, marketing material or press release without prior written consent, except that Qorden may list your organisation's name as a customer unless you object in writing to marcom@qorden.ai.

14.2 Equitable relief

You acknowledge that a breach of your confidentiality or intellectual property obligations may cause irreparable harm for which damages would be inadequate. Qorden may seek immediate injunctive relief from any court of competent jurisdiction without posting a bond or proving actual damages.

15. Suspension rights

Qorden may suspend access to any Product, Account, API Key or feature immediately, without prior notice, where reasonably necessary to protect the Platform or other customers, address misuse or non-payment, or comply with applicable law. Where practicable, Qorden will limit the suspension to the affected feature or key and notify you. Suspension does not affect your obligation to pay outstanding fees. Qorden is not liable for losses arising from a good-faith suspension.

16. Third-party services and integrations

The Services may integrate with third-party platforms, including cloud providers (such as AWS), AI inference providers and infrastructure (including NVIDIA infrastructure), translation engines, communication tools and analytics systems. Qorden is not responsible for third-party outages, security failures, API failures or external policies. Use of third-party integrations is subject to the applicable third-party terms.

17. Service modifications

Qorden may modify, enhance, update, suspend or discontinue any part of any Product. Where reasonably practicable, Qorden will give at least thirty (30) days' advance notice of material changes. Continued use after a modification takes effect constitutes acceptance.

18. Termination

18.1 Termination by user

You may terminate your Subscription by written notice or through your account settings, in line with your plan's cancellation terms. Unless otherwise agreed, termination takes effect at the end of the then-current billing period.

18.2 Termination by Qorden

Qorden may suspend or terminate access immediately for material breach of this Agreement, security risks, fraud, unlawful conduct, non-payment, sanctions exposure or regulatory requirements.

18.3 Effects of termination and survival

On termination, your access rights cease and all licenses end. Outstanding fees remain payable. Sections 2, 4.8, 4.9, 8.13, 10, 11.5, 12.9, 13, 14, 19, 20, 21 and 25.5.3 (voice consent evidence obligations) survive termination.

19. Disclaimers and limitation of liability

19.1 Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. QORDEN DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY AND AVAILABILITY.

19.2 AI Output disclaimer

QORDEN IS NOT LIABLE FOR MISTRANSLATIONS, TRANSCRIPTION INACCURACIES, DUBBING ERRORS, SYNTHESISED SPEECH ERRORS, AI HALLUCINATIONS OR OTHER AUTOMATED OUTPUTS. AI OUTPUTS ARE NOT LEGAL, FINANCIAL, MEDICAL, COMPLIANCE OR PROFESSIONAL ADVICE. HUMAN REVIEW IS STRONGLY RECOMMENDED FOR ALL REGULATED COMMUNICATIONS.

19.3 Platform as conduit

Qorden operates as an assistive communication technology platform and a conduit for the transmission and AI-assisted processing of user-generated content. Qorden does not author, publish, originate or editorially control the content of communications, translations, transcriptions, dubs, synthesized speech or summaries processed through the Services. All AI Outputs are generated in response to user-provided inputs and at the direction of the user.

19.4 Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, QORDEN IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES. QORDEN'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

19.5 Exceptions to liability cap

The limitation in Section 19.4 does not apply to losses arising from: Qorden's gross negligence or wilful misconduct; fraud or fraudulent misrepresentation; material breach of confidentiality obligations; material breach of data protection obligations resulting in a confirmed personal data breach; infringement of your intellectual property rights; death or personal injury caused by Qorden's negligence; or any liability that cannot be excluded or limited by applicable law.

19.6 Limitation period

To the extent permitted by law, no claim arising out of or relating to this Agreement may be brought more than one (1) year after the claiming party knew, or reasonably should have known, of the facts giving rise to the claim.

20. Indemnification

You agree to indemnify and hold harmless Qorden, its officers, directors, employees, agents, affiliates and licensors from claims, liabilities, damages and expenses (including reasonable legal fees) arising from: your unlawful use of any Product; your Customer Data; your Developer Applications and the acts of your End Users; privacy violations; biometric misuse; failure to obtain consent; intellectual property infringement; breach of your warranties in Section 2; unauthorised recordings; regulatory violations; and sanctions breaches.

20.1 Biometric and recording indemnity

You specifically indemnify Qorden against all claims arising from unlawful recording, failure to obtain consent, biometric privacy violations, unauthorised voice cloning and unlawful surveillance across all Products.

20.2 AI Output and translation indemnity

You agree to indemnify, defend and hold harmless Qorden from any claims, losses, liabilities, damages, costs or expenses arising from: your misuse of, or unverified reliance on, AI-generated translations, transcriptions, dubs, synthesized speech, summaries or other AI Outputs; any third-party claim of defamation, misrepresentation or reputational harm arising from AI Output you transmitted without independent verification; any claim arising from AI-translated or dubbed communications used in legal, medical, financial or consent-related contexts; impersonation or fraud enabled through misuse of voice synthesis, voice cloning or real-time voice translation; and any unlawful, harmful or illegal content you introduced into the Services.

20.3 Qorden reciprocal indemnity

Qorden agrees to indemnify and hold harmless you, your officers, directors and employees from direct third-party claims arising from: Qorden's material breach of its confidentiality obligations under Section 13; a confirmed personal data breach caused by Qorden's failure to maintain its committed security measures; or Qorden's infringement of a third party's intellectual property rights through the core Services as delivered. This indemnity is subject to the cap in Section 19.4 and the exceptions in Section 19.5.

21. Governing law and dispute resolution

21.1 Governing law

This Agreement and any non-contractual obligations arising from it are governed by the laws of the Dubai International Financial Centre (DIFC), United Arab Emirates.

21.2 Good-faith resolution

Before starting formal proceedings, both parties agree to attempt good-faith resolution for at least thirty (30) days from written notice of the dispute, sent to legal@qorden.ai for Qorden.

21.3 Jurisdiction

Subject to Section 21.2, the courts of the Dubai International Financial Centre (DIFC Courts) have exclusive jurisdiction over any dispute arising out of or in connection with this Agreement, unless an Order Form provides for arbitration or another forum.

21.4 Interim relief

Either party may seek urgent interim, injunctive or conservatory relief from the DIFC Courts or the competent courts of the United Arab Emirates where necessary to protect its rights, confidential information, intellectual property or other legitimate interests. Seeking such relief does not waive any other agreed dispute resolution mechanism.

21.5 Class action waiver

To the fullest extent permitted by applicable law, you waive any right to bring or participate in any class action, collective action or representative proceeding against Qorden. Claims must be brought on an individual basis.

21.6 Mandatory consumer rights

Nothing in this Section 21 or elsewhere in this Agreement removes any mandatory rights you have as a consumer under the laws of the country where you live, including rights under the GDPR or UK GDPR where they apply to you.

22. Force majeure

Neither party is liable for delays or failures caused by events beyond its reasonable control, including cyberattacks, telecommunications failures, internet outages, natural disasters, pandemics, labor disputes, war, terrorism or governmental actions. The affected party must promptly notify the other and take all reasonable steps to mitigate the impact.

Carve-out: force majeure does not apply to, and Qorden remains fully liable for, any security incident caused or contributed to by Qorden's own negligence, failure to apply security patches, or failure to maintain industry-standard security controls.

23. General provisions

23.1 Entire agreement

This Agreement, together with all incorporated policies and any Order Form, is the entire agreement between the parties and supersedes all prior agreements, negotiations, representations and understandings, whether oral or written.

23.2 Severability

If any provision is found unenforceable, it will be modified to the minimum extent necessary, and all remaining provisions continue in full force.

23.3 Waiver

No failure or delay in exercising any right is a waiver. Any waiver must be in writing and signed by an authorised representative.

23.4 Assignment

You may not assign this Agreement without Qorden's prior written consent. Qorden may assign this Agreement to an affiliate or in connection with a merger, acquisition or sale of substantially all of its assets.

23.5 Changes to terms

Qorden may modify these Terms from time to time. Material changes will be notified at least thirty (30) days in advance by email or Platform notice. Continued use after the effective date constitutes acceptance.

23.6 Notices

Legal notices must be in writing and sent to legal@qorden.ai (for Qorden) or to the email address associated with your Account (for you).

23.7 Language

This Agreement is made in English. In the event of any translation, the English version prevails.

23.8 Affiliates and subcontractors

Qorden AI Ltd. may perform its obligations under this Agreement directly or through its affiliates, subcontractors, infrastructure partners or service providers, and remains responsible for their performance. Qorden AI Ltd. is the contracting party and primary legal counterparty unless an Order Form expressly states otherwise.

24. Contact information

25. Product-specific terms

The following Product-Specific Terms supplement the General Terms and apply to each respective Product. In the event of conflict, these Product-Specific Terms prevail for the relevant Product.

25.1 Qordenate: multilingual live video conferencing

Scope

Qordenate is Qorden's AI-powered live video conferencing platform with real-time multilingual translation, speech-to-speech translation, transcription, AI summarization, sentiment analysis, keyword detection, meeting intelligence, webinar hosting and compliance monitoring.

Key obligations

• Meeting organizers are responsible for informing all participants of AI translation, transcription, recording and analysis features before the session.
• Consent must be obtained from all participants before recording, transcription or AI analysis is activated. Organizers bear sole responsibility for consent collection and any related regulatory obligations.
• Where a participant's voice is used to generate translated speech in their own voice, that participant's consent is required, and Section 11.6 and Appendix C.3 apply.
• Qordenate is not a certified telecommunications service and must not be used as a substitute for regulated communication services or for emergency communications.
• Webinar and large-event sessions are subject to the participant and duration limits in the applicable Subscription plan or Order Form.
• AI-generated meeting summaries, action items and sentiment scores are indicative only and must be reviewed before reliance in any business, legal or compliance context.
• Enterprise, government and regulated-industry customers should confirm data residency, sovereignty and deployment requirements in the Order Form before processing sensitive information.

AI translation disclaimer

Real-time AI translations on Qordenate are assistive outputs designed to facilitate communication. They may contain errors, omissions or inaccuracies. They are not certified translations and must not be relied on in any legal, medical, financial, regulatory or safety-critical context. Users transmit AI-translated communications at their own risk.

Recording consent

All session recordings are the responsibility of the meeting host. Qorden provides recording and storage infrastructure only. Users are solely responsible for complying with all recording consent, wiretapping, data protection and communications surveillance laws in every jurisdiction where participants are located.

Competitor restrictions

You may not benchmark, compare or evaluate Qordenate's AI translation or conferencing capabilities against competing products, or publish any such comparison, without Qorden's prior written consent.

25.2 Dubbix: AI creative platform

25.2.1 Scope and product suite

Dubbix is Qorden's AI-powered creative platform, operated by Qorden AI Ltd. and accessible at dubbix.com. It provides AI-powered audio-visual production tools, including:

• Video Dubbing: AI dubbing in cloned or synthetic voices across supported languages.
• Text-to-Speech: natural speech synthesis with multiple voice, tone, accent and gender options.
• Speech Cloning: replication of a voice while maintaining the speaker's intonation and nuances.
• Speech-to-Speech: voice-to-voice translation and transformation with accent, pitch and emotion control.
• Video Generation: AI video creation from text, images or scripts, including text-to-image, image-to-image, image-to-video and text-to-video outputs.
• AI Avatars: talking digital avatars for education, marketing and content creation, which may be animated or voice-driven.
• Accent Shift: real-time or post-production accent modification.
• AV Summarizer: automated transcription, translation, topic extraction, key moment detection and short-form summaries from audio and video files.

25.2.2 Eligibility

To use Dubbix you must be at least 18 years old and have legal capacity to enter into a binding agreement. Users under 18 may use Dubbix only under the supervision of a parent or legal guardian who agrees to be bound by these Terms on their behalf. You are responsible for meeting the legal age requirements in your jurisdiction.

25.2.3 Voice cloning and speech cloning: mandatory consent

Voice cloning and speech cloning using Dubbix are strictly prohibited without the prior express informed consent of the individual whose voice is cloned, replicated or synthesized. This applies whether the voice subject is a public or private individual, and whether the cloned voice is used in the cloner's own content or in content relating to others. Failure to obtain lawful consent is a material breach of this Agreement and may expose you to criminal and civil liability under biometric privacy, voice fraud, synthetic media and identity impersonation laws. You must obtain and retain records of all required consents before starting any voice cloning or speech cloning session.

25.2.4 Video generation: specific obligations

When using Dubbix video generation features:

• You represent and warrant that you hold all necessary rights, permissions and consents for any input, including rights of publicity and privacy for any identifiable person and rights to any copyrighted or trademarked material.
• You must not generate content that depicts, or reasonably appears to depict, a real identifiable person without that person's prior informed consent.
• You must not generate content intended or likely to deceive, defraud, mislead or impersonate, including political misinformation or manipulated media presented as authentic.
• Synthetic likenesses of private individuals are prohibited without their express prior consent.
• You may not create outputs that reproduce, or are substantially similar to, copyrighted works, branded characters, protected logos or other proprietary material without authorization.
• You are solely responsible for clearing any third-party rights required for your intended use of outputs, including music, fonts and brand elements.
• Dubbix may apply provenance signals, watermarks or content authenticity metadata to generated content. You must not remove, alter or obscure them. Dubbix is a member of the Content Authenticity Initiative (CAI) and follows its guidelines.

Creating videos longer than 30 minutes in Dubbix Studio is an advanced feature for experienced creators trained on Dubbix's scripting and editing tools. Outputs generated without sufficient familiarity with these tools may not meet quality standards and are generated at the User's own risk.

25.2.5 AI avatars: likeness and consent

• If an avatar is modelled on a real person, you must have that person's prior informed consent for capture, training and all intended uses, including commercial uses.
• You must not create or deploy avatars that impersonate private individuals, or that deceive audiences about the identity or nature of the content creator.
• You are responsible for all outputs generated with avatars you create or control, including compliance with advertising, consumer protection and disclosure rules where an avatar is presented as a human spokesperson.

25.2.6 AV Summarizer: accuracy and lawful sources

Summaries, transcriptions and translations produced by the AV Summarizer are machine-generated and may be incomplete, imprecise or out of context. They are for convenience only and are not a substitute for the underlying content, professional advice or human review. You must validate any summary before relying on it for legal, medical, financial, safety or other high-stakes purposes. You must have the right to upload and process any media submitted, including participant consent where required.

25.2.7 Prohibited content

The following are prohibited across all Dubbix features:

• Copyright-infringing content: material that infringes any third-party copyright, trademark, patent or other intellectual property right without a lawful license.
• Illegal or harmful content: content that is unlawful, abusive, defamatory, fraudulent, harassing or obscene.
• Hate speech or violence: content that promotes hatred, violence, discrimination or harm against individuals or groups based on protected characteristics.
• Sexual or exploitative content: sexually explicit material, and any content that sexually exploits or endangers minors.
• Deepfakes and deceptive media: content designed to deceive audiences about its AI-generated nature, or to impersonate, defraud or misrepresent any individual or organization.
• Political manipulation: content intended for political manipulation, disinformation campaigns or propaganda.
• Malicious content: content containing viruses, malware or other harmful software.
• Privacy-invasive content: content that invades privacy, exposes personal data without consent or facilitates unlawful surveillance.
• Location manipulation: using a VPN, proxy or other tool to hide or misrepresent your geographic location in order to evade regional restrictions, pricing or sanctions controls. Dubbix may restrict or terminate access where this is detected.

25.2.8 Content review, rejection and moderation

Dubbix uses automated and manual review to check content against these Terms and its Content Moderation Policy (dubbix.com/content-moderation). Dubbix may block, blur, watermark, refuse to generate, remove or disable access to content that violates these Terms or poses legal, safety or reputational risk. Users are notified of rejections by email or in the platform and may appeal through Dubbix support. Repeated violations may result in suspension or permanent termination without refund.

25.2.9 Inputs, outputs and license

You retain ownership of all content you upload ("inputs"). You grant Qorden a limited, non-exclusive, royalty-free license to host, store, process and transmit inputs solely to provide and maintain the Services and comply with law. Subject to these Terms, third-party rights and your Subscription plan, Qorden grants you a license to use outputs for your permitted purposes. Qorden does not guarantee that outputs are unique.

Qorden does not use your inputs or outputs to train AI models unless you have given explicit, revocable opt-in consent, as described in the Privacy Policy. Qorden may use aggregated, de-identified telemetry to operate and improve the Services.

25.2.10 Content ownership and third-party rights

You represent and warrant that you own or have cleared all intellectual property rights, licenses and permissions in the materials you submit. You are solely responsible for intellectual property, personality, privacy and performance rights obligations. Qorden is not liable for infringement, personality rights, defamation or related claims arising from content you submit to or generate with Dubbix.

25.2.11 AI disclosure obligations

Where AI-generated or AI-modified content produced with Dubbix is published or shared in jurisdictions that require AI disclosure, you are solely responsible for applying all required disclosures, labels or notices before publication. Qorden does not apply AI disclosure labels automatically.

25.2.12 Quality and processing limitations

Voice matching, dubbing, video generation and other outputs vary with source quality, file format, language complexity, speaker characteristics, video length and system load. Supported formats include MP3, WAV, AAC and MP4, among others, and processing times vary. Dubbix does not guarantee perfect accuracy, tonal fidelity or linguistic precision. All outputs must be reviewed before publication in any commercial, regulated or legally significant context.

25.2.13 Affiliate programme

Dubbix operates an Affiliate Programme for referring customers, subject to these conditions:

• Affiliates must be at least 18, have legal capacity, and comply with all applicable advertising, marketing and privacy laws.
• Affiliates must promote Dubbix truthfully and clearly disclose their affiliate relationship in line with applicable advertising standards.
• Spam, bots, fake accounts, fraudulent clicks or unauthorised incentives are prohibited and may lead to removal and forfeiture of commissions.
• Commissions are earned on qualifying purchases or subscriptions by referred users within the attribution window. Refunded, cancelled or fraudulent transactions are excluded.
• Commissions are paid monthly once the minimum payout threshold in the Affiliate Programme documentation is reached.
• Affiliates receive a limited, revocable license to use Dubbix trademarks and marketing materials solely for promotion under the programme, ending on exit.
• Affiliates are responsible for all taxes on commissions. Qorden does not withhold taxes unless required by law.
• Qorden may modify or end the programme at any time. Outstanding commissions are paid subject to payout thresholds. Affiliates in breach may forfeit unpaid commissions.

25.2.14 Pricing, payment and refunds

Dubbix offers subscription plans, pay-per-use pricing and Dubbix Studio plans, published at dubbix.com/pricing and dubbix.com/dubbix-studio-pricing. Subscription fees are billed at the start of each billing cycle; pay-per-use services are billed on purchase. Fees exclude applicable taxes, added at checkout.

Completed voice transformations, processed files and rendered outputs may be non-refundable once generated. Cancellations take effect at the end of the current billing cycle without prorated refund unless otherwise stated. Refunds for technical issues or content rejections are assessed at Dubbix's reasonable discretion. Charge disputes must be raised with Dubbix support within thirty (30) days. Filing a chargeback without first contacting support may result in account suspension.

25.2.15 Mobile application terms

Dubbix mobile applications are available on iOS (Apple App Store), Android (Google Play Store) and Huawei (AppGallery), and are also subject to the relevant app store's terms. In the event of conflict, this Agreement prevails to the extent permitted by that app store.

25.2.16 Dispute resolution: Dubbix

For disputes relating specifically to Dubbix, contact legal@qorden.ai with a detailed description. The parties will negotiate in good faith for at least thirty (30) days before starting formal proceedings under Section 21. To the extent permitted by applicable law, claims arising from Dubbix services must be filed within six (6) months after the claim arose.

25.3 QDub: real-time voice-to-voice speech translation

Scope

QDub is Qorden's real-time voice-to-voice speech translation application for mobile (iOS, Android) and web. It translates spoken language live as conversations happen. QDub does not clone the user's voice.

Permitted use

• Personal and professional real-time multilingual communication.
• Business conversations, negotiations, customer interactions and informal communications where all parties know AI translation is in use.
• Healthcare, legal and other sensitive communications where AI-assisted communication is disclosed to all parties.

Key obligations

• You must inform all parties to a conversation that QDub's AI translation is being used.
• QDub is not a certified interpreter service. Real-time translations may contain errors, particularly for technical, legal, medical or culturally nuanced content.
• You must not rely solely on QDub translations for legally binding communications, contracts, medical instructions, consent processes or any context where precise meaning is critical.
• You are responsible for ensuring that use of QDub in any sector-specific context (healthcare, legal, financial, governmental) complies with applicable laws and professional standards.

Real-time processing acknowledgment

QDub's AI translation is processed in real time and is subject to latency, connectivity dependencies, accuracy limitations and inference variability. QDub does not guarantee uninterrupted, error-free or instantaneous translation. Qorden is not liable for losses arising from translation delays, errors, omissions or failures in time-sensitive communication.

Mobile application terms

QDub mobile applications are also subject to the terms of the Apple App Store and Google Play Store. In the event of conflict, this Agreement prevails to the extent permitted by the relevant app store. System requirements and supported OS versions are published at https://www.qorden.ai/qdub/requirements.

Offline and low-connectivity limitations

Certain QDub features require an active internet connection. Qorden does not guarantee functionality in offline, low-bandwidth or restricted-network environments.

25.4 QSAP: AI speech analytics for contact centers

Scope

QSAP is Qorden's AI-powered speech analytics platform for contact centers. It monitors 100% of calls automatically and provides real-time and post-call compliance flagging, agent coaching triggers, sentiment analysis, keyword detection, multilingual analytics and reporting.

Mandatory legal compliance: call recording and monitoring

Using QSAP to record, monitor, transcribe, translate or AI-analyse calls is subject to telecommunications, data protection and employment laws that vary by jurisdiction. You are solely responsible for complying with all call recording consent requirements, wiretapping laws, employment monitoring rules, data protection laws (including the DIFC Data Protection Law, UAE federal law and, where applicable, the GDPR), financial services regulations and sector-specific monitoring obligations in every jurisdiction where QSAP is deployed or where call participants are located.

Agent monitoring obligations

• You must give all agents and employees whose calls are monitored clear, legally sufficient notice of call recording and AI analysis before deploying QSAP.
• Where the law requires employee consent for monitoring, you must obtain it and keep records.
• Agent performance data, coaching triggers, sentiment scores and compliance flags must be used in line with applicable employment, labor and data protection laws, including restrictions on automated decision-making in employment.
• You must apply human review before any employment action, performance assessment or disciplinary decision based on QSAP outputs. QSAP outputs must not be the sole automated basis for employment decisions.

Customer call recording: third-party consent

• You are solely responsible for giving all external customers and third parties whose calls are processed by QSAP lawful notice and consent disclosures before the call begins.
• You must keep consent records for as long as the law requires and make them available to Qorden on request where needed for audit or regulatory compliance.

Accuracy limitation

QSAP's transcription, translation, sentiment analysis, compliance flagging and keyword detection are assistive tools and may not be 100% accurate in all languages, accents, acoustic environments or call conditions. Outputs must be reviewed by qualified supervisors before use in compliance reporting, regulatory submissions, legal proceedings or employment decisions.

Regulatory and sector-specific compliance

Customers using QSAP in regulated sectors, including financial services, healthcare, insurance, telecommunications and government, are solely responsible for deploying it in line with sector rules, such as MiFID II, FCA conduct rules, HIPAA, PCI-DSS and equivalent frameworks. Qorden does not warrant that QSAP is pre-certified or pre-approved for any regulated sector and recommends independent legal and compliance assessment before deployment.

Data retention for call recordings

Call recordings and analytical outputs are subject to the retention schedule in Section 12.9. Enterprise customers with sector-specific retention requirements should set custom retention in the Order Form. Qorden is not responsible for regulatory non-compliance arising from customer-configured retention settings.

25.5 Qorden API Platform: developer APIs for voice and speech

25.5.1 Scope

The API Platform provides text-to-speech, speech-to-text, Realtime speech translation, file speech-to-speech translation and voice cloning APIs, accessed with API Keys through the console at app-api.qorden.ai. Each API may be used independently or combined into pipelines.

25.5.2 Developer Applications and End Users

You may build Developer Applications and make them available to End Users, commercially or otherwise, subject to this Agreement. You are solely responsible for your Developer Applications and for the acts and omissions of your End Users. You must:

• Have End Users accept terms at least as protective of Qorden as Appendix A (Acceptable Use Policy) and Appendix C (AI & Biometric Usage Policy).
• Give End Users a privacy notice covering the processing of their personal data, voice data and Biometric Data through the API Platform.
• Clearly disclose to End Users, and to anyone who hears or receives the output, that speech, voices, transcriptions or translations are AI-generated where the law requires it or where a reasonable person could be misled.
• Not represent that Qorden endorses, operates or is responsible for your Developer Application, and not use Qorden branding except as permitted in writing.
• Not use the API Platform to process the voice or personal data of children without verifiable parental consent and a lawful basis.
• Suspend any End User you know or reasonably suspect is misusing the API Platform, and notify security@qorden.ai of misuse affecting the Services.

25.5.3 Voice cloning: consent, approval and lifecycle

Voice cloning through the API Platform is strictly prohibited without the prior express informed consent of the individual whose voice is cloned. This applies whether the voice subject is a public or private individual, and whether the Cloned Voice is used by you or by your End Users.

• Before cloning access is activated, Qorden may require consent confirmation, an authorization review and approval of your intended use case. Qorden may decline, limit or later withdraw cloning access at its discretion.
• You must obtain, record and retain evidence of each voice subject's consent, and provide it to Qorden within five (5) business days of request.
• Reference audio must be supplied with each voice cloning request. Qorden does not retain reference audio after the request completes, as set out in Section 12.9.
• Where a voice subject withdraws consent, you must stop using the Cloned Voice and delete it through the console without undue delay.
• Voice creation, use and deletion events are logged and auditable. Qorden may suspend or delete any Cloned Voice it reasonably believes was created or used without valid consent.
• Cloned Voices must not be used to impersonate any person, bypass voice-based authentication, or commit fraud or deception, as set out in Sections 8.2 and 11.6 and Appendix C.3.

25.5.4 API credit billing and plan changes

For standard monthly API subscriptions and prepaid PAYG purchases, this Section overrides inconsistent general billing provisions. Negotiated Enterprise agreements govern their contracted terms. Annual plans, automatic top-ups, trials and promotions require separately disclosed terms. The internal billing-policy review draft is not incorporated as a published customer contract.

Plans and prices. The supplied catalog lists Creator at USD 25 per month with USD 25 usage credit, Builder at USD 100 with USD 100 usage credit, and Developer at USD 300 with USD 300 usage credit. On-Demand has no recurring fee or monthly allocation and uses base rates. Current approved prices, applicable taxes, credit value, recurrence and validity must be shown before purchase. Advertised reductions of up to 5%, 10% and 15% respectively are not blanket discounts: the explicit service rate applies, and some API rates are unchanged.

Separate balances and priority. Available API Credit is the sum of effective, unexpired, unspent subscription and PAYG credits, excluding amounts reserved for accepted work. The sources remain separately recorded and have separate expiry times; a combined balance has no single expiry date. Available subscription credit is spent first, then valid PAYG credit, even when PAYG expires sooner. One charge may use both sources. This priority can result in unused PAYG credit expiring and does not extend either expiry.

Subscription funding and expiry. Credits and paid benefits are issued only after successful payment. Monthly periods follow the original billing date, adjusted for shorter months, using the actual payment-provider period boundaries rather than a fixed 30-day interval. All unused current-cycle subscription credits, including upgrade credits, expire at that period end without rollover. Successful renewal charges the full plan price and grants the fresh allocation once. Renewal does not reset or expire the PAYG balance.

PAYG purchases and validity. PAYG is a one-time prepaid recharge, not a subscription or a plan upgrade. Each qualifying successful paid PAYG recharge extends the entire remaining unexpired PAYG balance, including the new credit, for one year from that recharge. A purchase after expiry does not revive expired credit. Subscription renewals, upgrades, usage and failed or unpaid recharges do not extend PAYG validity. Exact expiry times and time zones are displayed in the billing page. Subscription plan changes leave PAYG balance and expiry unchanged.

Upgrades. An upgrade immediately charges the prorated difference between the new and current monthly base prices, calculated as that price difference multiplied by the remaining period time divided by the total period time. After successful payment, the same base value is added as subscription credit and the higher benefits activate. Existing unspent subscription credit remains available, the renewal date stays unchanged, and both existing and upgrade credit expire at the current period end. For example, halfway through a Creator-to-Builder cycle, the base adjustment and additional credit are each USD 37.50. Subsequent upgrades start from the current paid plan. Previously consumed usage is not refunded or recalculated.

Downgrades. A downgrade takes effect at the next renewal. The current paid plan and benefits continue until that boundary. On successful renewal, the lower price, allocation, rates and benefits apply. The confirmation must disclose the effective date and material benefit changes. A confirmed downgrade must not silently be cancelled to renew at the higher price because a resource transition remains unresolved.

Reactivation. Withdrawing a scheduled cancellation before period end grants no additional credit. A new subscription after the previous one ends starts a new paid cycle. No plan change or reactivation restores expired credit. Account deletion is a separate process.

Metering and failed requests. Eligible usage is charged at the applicable published service rate. Audio is metered per second even when prices are displayed per minute; second-metered cost equals billable seconds divided by 60 multiplied by the per-minute rate. Character-based prices are quoted per 1,000 input characters; measurement and fractional-unit rules are specified for each API. Failed requests are never billed: their reservations are released and incorrect deductions reversed. A billing correction is distinct from a cash refund.

Payment exceptions and available funding. An unresolved initial payment grants no paid credits or benefits. A failed or authentication-pending upgrade keeps the current paid plan without upgrade credits or benefits. A failed renewal grants no new allocation, and old subscription credits expire as scheduled. Later successful payments are reconciled against the relevant period and credited once, without duplicate or overlapping grants. Quotes crossing a renewal boundary are revalidated. Automatic recharge and invoicing require separate expressly accepted terms.

Billing information and corrections. The billing page shows the plan, next payment, pending changes, each credit source and expiry, combined available credit and material reservations, with understandable invoices, usage, expiry and adjustment history. Upgrade confirmation shows the charge due now, added credit, its expiry, unchanged renewal date and next full renewal price. Corrections and reversals are linked to the original transaction. Payment disputes do not authorize an undisclosed charge to another payment method or silently created debt. Mandatory customer rights remain unaffected. Contact support@qorden.ai for billing enquiries.

Enterprise customers may agree committed-volume pricing, reserved capacity, private deployment, SSO and a custom SLA in an Order Form.

25.5.5 Accuracy and real-time limitations

API Platform outputs, including synthesized speech, transcriptions and translations, are machine-generated and may contain errors, omissions or latency. Sections 8.3 to 8.6, 8.13 and 19.2 apply in full. You must build appropriate human review into your Developer Application before outputs are relied on in legal, medical, financial, safety-critical or other high-stakes contexts.

25.5.6 Data processing

For Customer Data you or your End Users submit to the API Platform, you act as controller, or as processor on behalf of your own customers, and Qorden acts as processor or sub-processor under Appendix B. Qorden does not use API inputs, outputs or reference audio to train generalized AI models, as set out in Section 11.4.

25.5.7 Suspension

In addition to Section 15, Qorden may suspend specific API Keys, Cloned Voices or API features, rather than the whole Account, where reasonably necessary to address misuse, non-payment, security risk or a legal or regulatory requirement.

Appendix A: Acceptable Use Policy

This Acceptable Use Policy forms part of the Qorden AI Master Terms & Conditions. By using any Product, you agree to comply with it at all times, and Developers must flow it down to their End Users.

You must not use any Product to:

• Impersonate any individual, organization or government entity.
• Create or disseminate deceptive synthetic media, including AI-generated deepfakes or unauthorised voice clones.
• Bypass or defeat voice-based authentication or identity verification systems.
• Conduct phishing, fraud, social engineering or identity theft.
• Upload, distribute or execute malware, spyware, ransomware or other harmful software.
• Conduct unlawful surveillance, interception or monitoring of communications.
• Violate any applicable sanctions laws or export control regulations.
• Infringe or misappropriate any intellectual property rights.
• Bypass, circumvent or disable security controls or authentication measures.
• Intentionally overload, flood or degrade platform infrastructure.
• Use the Services for fully automated legal, medical or financial decisions without human oversight.
• Engage in any discriminatory, harassing or abusive conduct.
• Publish benchmarks or competitive analyses of any Product without written consent.
• Violate any applicable law or regulation.

Violations may result in immediate suspension or permanent termination without refund and may be reported to relevant authorities.

Appendix B: Data Processing Addendum (DPA)

B.1 Roles of the parties

For Customer Data processed through the Services, the Customer acts as controller and Qorden acts as processor (or, for Developers acting for their own customers, as sub-processor). Qorden processes Customer Data only on the Customer's documented instructions, unless otherwise required by applicable law.

B.2 Scope of processing

Processing occurs solely for delivering the Products, technical support and maintenance, platform security and other lawful operational activities described in this Agreement. It includes, as applicable, audio-visual data processing (Qordenate, Dubbix, QSAP), voice translation (QDub), speech synthesis, speech recognition, speech translation and voice cloning (API Platform), AI inference and analytics.

B.3 Security measures

Qorden implements encryption in transit and at rest, role-based access controls, activity logging and audit trails, regular vulnerability assessments and ongoing security monitoring across all Products.

B.4 Sub processors

The current subprocessor list, including the processing role of each AI inference provider, is available on request by emailing privacy@qorden.ai. Qorden will give customers thirty (30) days’ notice of material subprocessor changes, during which the Customer may object on reasonable data protection grounds.

B.5 International transfers

Where personal data is transferred outside the jurisdiction in which it was collected, the parties will ensure the transfer complies with applicable law, including the DIFC Data Protection Law No. 5 of 2020, the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, where they apply, the GDPR and UK GDPR. For transfers subject to the GDPR or UK GDPR, the parties rely on the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum, or an applicable adequacy decision. The parties will implement appropriate contractual, technical and organizational safeguards so that personal data remains adequately protected.

B.6 Data subject rights

Qorden will reasonably assist the Customer in responding to data subject requests, including access, rectification, erasure, restriction, portability and objection, within thirty (30) days of receipt.

B.7 Retention

Retention follows Section 12.9 of the main Terms. On termination, Qorden will provide written deletion confirmation within ninety (90) days of request.

B.8 Breach notification

Qorden will notify the Customer of a confirmed personal data breach within seventy-two (72) hours where reasonably practicable, with the details needed to support regulatory notification.

Appendix C: AI & Biometric Usage Policy

C.1 AI transparency and human oversight

Qorden's Products use AI and machine learning for translation, transcription, dubbing, speech synthesis, voice cloning, speech analytics, sentiment analysis and meeting intelligence. Users must:

• Ensure appropriate human review of AI Outputs before reliance.
• Not use AI Outputs as the sole basis for legally consequential or regulated decisions.
• Independently verify translations, transcriptions and dubs in regulated contexts.
• Implement processes to detect and mitigate AI errors or biases in downstream workflows.

C.2 AI governance commitments

Qorden commits to:

• Not using Customer Data to train generalized AI models without explicit, revocable consent.
• Listing AI inference providers and their processing roles in the subprocess or register.
• Not storing AI Outputs beyond the inference session unless enabled by Customer configuration or required to deliver the requested Service.
• Applying consent confirmation and authorization controls before voice cloning is activated, and keeping an auditable record of Cloned Voice creation, use and deletion.
• Providing model documentation or AI system summaries to enterprise customers on request.
• Maintaining an AI model inventory available to enterprise customers under NDA on request.
• Aligning its AI governance with DIFC Regulation 10 and, where relevant, the GDPR and the EU Artificial Intelligence Act.

C.3 Voice and biometric restrictions

Users must not use Qorden's voice and biometric technologies, in any Product, to:

• Clone, replicate or synthesize any individual's voice without their express consent.
• Impersonate any individual using AI-generated or synthetic voice technologies.
• Create or distribute deceptive synthetic media or deepfake content.
• Engage in identity fraud or unauthorized biometric profiling.

C.4 Ethical AI usage

The Products must not be used for unlawful surveillance or monitoring; discriminatory profiling based on protected characteristics; political manipulation, disinformation or propaganda; harassment, intimidation or targeted abuse; or any deceptive or manipulative synthetic media creation.

Qorden may immediately suspend access for any User found to be in violation of this Policy.