Frequently Asked Questions
Everything you need to know about Qorden AI, our company certifications, and the QSAP speech analytics platform.
About Qorden AI
An AI communication technology company headquartered in the Dubai International Financial Centre (DIFC), Dubai, UAE, with an operating subsidiary in Ireland, building multilingual voice and language-intelligence products for enterprises and governments.
Yes, ISO 27001 and ISO 27018. Qorden AI is also a member of the NVIDIA Inception programme.
Yes. Qorden AI received the Artificial Intelligence Award at the e& UAE SMB Awards 2024.
Qordenate (real-time multilingual video meetings), QDub (real-time voice-to-voice translation), and Dubbix (video dubbing and voice cloning), alongside QSAP for contact-centre speech analytics.
The Product
No. It analyses the conversations your existing telephony or recording environment already captures, it doesn’t record calls itself.
It replaces manual listening and scoring, not QA judgement. It gives your managers a complete picture across every call instead of a sample, so their calibration and coaching decisions are better informed.
Both. Post-call analysis covers your full call population, and real-time monitoring surfaces issues while a call is still in progress.
Coverage & Scoring
Every call is transcribed and every call is monitored, not a sample selected for manual review.
Against your own QA scorecard. Your checklist and criteria are encoded into the system, and every call is evaluated against them automatically.
Yes, QSAP is designed to be customised to your criteria rather than impose a fixed template.
Languages & Arabic Dialects
QSAP is built for multilingual operation across a broad set of languages, see the full supported-languages list in Article 4.
Up to four at a time. Customers needing broader coverage run additional deployments in parallel, and a language not currently supported can be requested and added.
Yes, this is a particular specialisation, covering the regional variation between Gulf, Levantine, Egyptian and Maghrebi Arabic rather than just Modern Standard Arabic.
Accuracy depends on language, dialect, audio quality and subject matter, so we don’t publish a single headline figure. We benchmark accuracy on your own recordings during evaluation, which is the number that actually matters for your operation.
Compliance
QSAP monitors, flags and evidences activity across every call. Whether your operation is compliant remains your organisation’s own determination against your regulator’s rules.
Yes, that’s what real-time monitoring is for. Risks can be surfaced without waiting for the call to end.
Deployment & Security
Yes. QSAP can be deployed on-premise or in the cloud, and the choice is yours.
Integration is assessed and confirmed during technical discovery with our team, based on your specific environment.
This is set out in your contract and should be confirmed directly with our team for your deployment.
Getting Started
Pricing is set per deployment, based on scope, volumes, languages, integrations and deployment model, please contact our team for a quote.
A tailored product demonstration. Email contact@qorden.ai or use the contact form at qorden.ai/contact-us/ and our team will arrange it.
Ready to experience QSAP in action?
Schedule a tailored technical walk-through or evaluate accuracy benchmarks on your own recordings.