AI hours are the time you can run multilingual AI, such as live voice translation, in your meetings. They are the most common question people ask before subscribing, so this page covers the mechanics in full.
How many AI hours does each plan include?
| Plan | AI hours |
| Basic | One-time trial: one 15-minute session |
| Language Pass | 2 hours in total, valid for 1 month |
| Pro | 10 hours per month |
| Business | 15 hours per user, per month |
| Scale | 20 hours per user, per month |
| Enterprise | Custom |
What counts towards AI hours?
AI hours are consumed while the multilingual AI features are active in a session. For live voice translation, usage is based on the time the AI translation is running. Smart Recap, Universal Captions and VoiceBridge also contribute to AI-hour usage.
Time spent in a meeting without any AI feature enabled does not consume AI hours. Multilingual chat and the AI collaborative whiteboard do not use AI hours.
AI Hours Consumption
Graphic showing how Qordenate AI hours are consumed based on time with AI features active.
Whose AI hours does a meeting use?
On Pro, Business, Scale and Enterprise, the host’s plan covers the whole meeting, so translation draws on the host’s AI hours. Participants and guests do not need hours of their own.
In a meeting hosted with a Language Pass, each person who wants translation uses their own pass or their own paid plan.
How do AI hours relate to meeting duration?
They are two separate limits.
- Meeting duration is the maximum length of a single session — 6 hours on Basic, 24 hours on Pro and Business
- AI hours are your monthly pool of translation time across all sessions
A 3-hour meeting with live translation running throughout consumes 3 AI hours, and sits well within the 24-hour session limit on Pro.
Worked example
Two 1-hour multilingual meetings per week, hosted on Pro:
- 2 meetings × 1 hour = 2 hours per week
- Approximately 8.7 AI hours per month
- Pro includes 10 AI hours per month
- Remaining allowance: approximately 1.3 hours
That fits, provided Smart Recap, Universal Captions and VoiceBridge usage stays moderate. If you host more often, Business (15 hours per user) or Scale (20 hours per user) give more headroom, and seats let you spread hosting across colleagues.
Do unused AI hours roll over?
No. On paid plans, unused AI hours remain available until the end of your current billing cycle and do not carry forward. When the cycle renews, your allowance resets to the full monthly amount. A Language Pass’s 2 hours expire one month after purchase.
What happens when my AI hours run out?
Language Pass host: if the host’s pass runs out of AI time during a meeting, the meeting ends for everyone.
Paid plans: once the included AI hours are consumed, AI features are disabled for that user for the rest of the billing cycle. Video, audio, screen share, multilingual chat and the AI collaborative whiteboard keep working; live voice translation, voice cloning, Universal Captions, VoiceBridge and Smart Recap stop until the cycle renews or you upgrade.
Are there daily or per-session limits?
No. There are no separate daily, weekly or per-session caps on AI usage. The only limits are your AI-hour pool and the meeting-length limit for your plan.
Does each user get their own AI hours?
Yes. AI hours are allocated per user. On Business, Scale and Enterprise, each seat carries its own allocation, and the account administrator decides how many hours to allocate to each user under the plan. Give the most hours to the people who host most often.
Frequently asked questions
How do I check how many AI hours I have left? Your remaining allowance is shown in your usage setting.
Does a meeting without translation use AI hours? No. Only time with AI features active is counted.
Do my participants use my AI hours? On Pro, Business, Scale and Enterprise, translation in your meeting draws on your hours as host. Your participants do not need their own.
Do AI hours reset when I upgrade? Upgrading takes effect immediately, and new allowance starts immediately.
Can I buy extra AI hours? Additional hours are not sold separately on paid plans. Upgrade to a higher plan, or contact sales about Enterprise for a custom allocation. Basic users can buy a $5 Language Pass for 2 hours.
Do captions use AI hours too? Yes. Universal Captions, Smart Recap and VoiceBridge all contribute to AI-hour usage alongside live voice translation.