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You are reviewing 3% of calls. Compliance risk lives in the other 97%.
Call monitoring
Performance improvement
Languages supported
Faster than Manual QA
Sampling is not QA. It is a guess with paperwork.
QA sampling in most contact centres sits between 1% and 5% of call volume. That ceiling is not a compliance standard. It is the maximum that a human QA team can review manually. The standard was set by operational capacity, not by what actual quality assurance requires.
In multilingual operations, the problem compounds. A QA team trained in English can monitor English calls to a certain standard. Arabic calls, Hindi calls, Tagalog calls get reviewed by whoever is available, at whatever standard is achievable, as a secondary priority.
Three different situations. The same underlying tools.
Contact Centre Heads and Operations Managers
You realize your QA coverage isn't complete. You know which languages lack sufficient monitoring. You've been handling the gap with process fixes instead of fixing it at the infrastructure level.
Quality Analysts and Compliance Officers
You spend most of your time on administrative scoring instead of coaching and insight. The 3% you review reveals something. You know you're missing the full picture, and so does your reporting.
CX Directors and Industry Leaders
In banking, healthcare, and insurance, compliance risks mean incomplete QA coverage isn't just an operational issue. It's a legal and regulatory risk. You need full coverage. You've always known 3% wasn't enough.
Not more data. Fewer surprises.
At 3% coverage
- Compliance breaches are found in post-call audits, sometimes weeks after they occur
- Other language calls are under monitored because the QA team cannot cover them at full parity
- Agent coaching is based on sampled behaviour, not actual behaviour patterns
- CSAT data arrives after the customer has already made a decision
- QA team capacity limits how much can be improved
At 100% coverage
- Compliance flags surface during the call so supervisors can intervene before it ends
- Every language is monitored at the same standard. No compliance blind spots by language
- Auto Coaching assigns training based on what each agent actually does across all their calls
- CSAT risk is flagged in real time so the supervisor can intervene on that call
- QA team focuses on coaching and insight. The platform handles scoring and coverage
100% call coverage across every language your contact centre runs in.
Real-Time QA
Get compliance alerts during calls to ensure regulations are followed.
Auto Coaching
Training triggered by real agent behavior to boost learning.
Multilingual QA
Uniform standards in Arabic, English, Hindi, and 30+ languages.
Works with your stack
Works with all major dialers and CRMs no migration needed.
QSAP
See what is in the calls you are not reviewing.
Book a demo using your own call data. We will show you what 100% coverage finds.