Deployment
QSAP can be deployed in the cloud, operated by Qorden AI, or on-premise inside your own environment. The choice is yours, and it is usually the deciding factor for regulated organisations, banks, government bodies, and healthcare providers, whose recordings cannot leave their own infrastructure.
Integration
QSAP needs three things from your environment to get started: access to your call audio or recordings, your QA and compliance criteria, and an agreed destination for results (reporting is delivered through Power BI). Specific telephony platforms, diallers, CCaaS platforms and CRMs are reviewed and confirmed during technical discovery with our team.
Security and certification
Qorden AI holds ISO 27001 (information security management) and ISO 27018 (protection of personal data in the cloud) certification, and is a member of the NVIDIA Inception programme. On-premise deployment is available for organisations whose call recordings, which often contain personal, financial or health information, must stay inside their own infrastructure. Data residency, retention and access are agreed per deployment and documented in the contract and security pack.