Real-time, not month-old
Analysis happens as calls occur, so risks and opportunities can be acted on immediately rather than surfacing in a report weeks later.
Genuine multilingual and dialect coverage, with an Arabic specialisation
QSAP is built to handle the dialects within a language, not just the language itself. Arabic is a strength in particular: Gulf, Levantine, Egyptian and Maghrebi Arabic differ enough that a model trained only on Modern Standard Arabic struggles on real customer calls, so dialect handling is a genuine differentiator for contact centres in the region.
Built around your own criteria
Qorden AI works closely with each customer so the scorecard, tracked moments, compliance rules, coaching library and reporting cadence are all customised to that business’s own definitions, rather than delivered as a fixed template.
Your choice of cloud or on-premise
QSAP can be deployed in the cloud or inside the customer’s own infrastructure. This is often the deciding factor for banks, government bodies and any organisation whose call recordings cannot leave its own environment.