Qorden AI Multilingual Speech Analytics Platform, QSAP for short, is an AI speech analytics platform built for contact centres. It transcribes and analyses 100% of customer conversations, in multiple languages, and turns them into quality assurance scoring, compliance monitoring, coaching and reporting.
Most contact centres can only afford to review a small, randomly chosen sample of calls each month, typically a few per cent. QSAP removes that limit. Every call, in every supported language, is transcribed and evaluated continuously against the criteria your business defines, not just the calls a QA team happened to pick up.
What QSAP does, at a glance
- Transcribes and evaluates 100% of contact-centre conversations, not a sample
- Detects the specific compliance “moments” that must, or must not, happen in a call
- Scores every call automatically against your own QA checklist
- Operates across multiple languages and dialects, with a specialisation in Arabic
- Assigns coaching to agents automatically, based on where they actually fall short
- Reports continuously through Power BI dashboards, instead of a monthly cycle
- Writes automatic call summaries, reducing after-call admin work
- Flags compliance risks in real time, while a call is still in progress
QSAP is software, not a call recording system and not a chatbot, it analyses the conversations your human agents already have, using the audio your existing telephony or recording environment produces.
Qorden AI received the Artificial Intelligence Award at the e& UAE SMB Awards 2024, in recognition of its AI-powered speech analytics.